Privacy Policy
This privacy statement describes how we use the information which we collect on our website.
The Royal Institution of Chartered Surveyors Benevolent Fund Limited (t/a LionHeart) ("We") are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), we are the data controller.
Data Protection
We use your information to improve our marketing, for administration and to provide help to people in need. We may employ the services of a third party to help us in certain areas such as website hosting and support services. In some cases that third party may receive your information. However at all times LionHeart will control and be responsible for the use of your information.
We are registered in accordance with the Act. We may collect details of your visits to our site including, but not limited to, information about the pages you view online, traffic data, weblogs and other communication data, and the resources that you access, and we may hold this information in our database. If you contact us, we may keep a record of that correspondence. We will not give, sell or lease this information or any of your Personal Data to any other firm, person, organisation or agency for commercial purposes. We may from time to time communicate information about our services to you or provide periodic newsletters. If you do not wish to receive such communications, please send us an e-mail at mailto:info@LionHeart.org.uk.
For more information on the Act, click here for the official website of the Information Commissioner.
Electronic Communications
The electronic transmission of information cannot be guaranteed to be secure or error free and such information could be intercepted, corrupted, lost or otherwise be adversely affected or unsafe to use. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will also use reasonable procedures to check for the most commonly known viruses before sending information electronically but we shall not have any liability to you in respect of any error or omission arising from or in connection with the electronic communication of information to you.
If you are concerned about the security of electronic transmission, please do not submit information to us by e-mail or online through the website.
IP Addresses and Cookies
We may use IP addresses to analyse trends, administer the website, track users’ movements, and gather broad demographic information. IP addresses are not linked to personally identifiable information.
We may also obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Your Consent
By using our website you consent to the collection and use of your personal information in the manner set out above. If we change or modify our privacy policy we shall post these changes on this page.
If you do not agree with this privacy policy and would prefer that we did not hold any information about you on our file, please do not submit your information to us.
Third Party Sites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Correcting/Updating Personal Information
You have the right to ask us not to process your personal data for marketing purposes. You can also exercise the right at any time by contacting us atinfo@lionheart.org.uk . Also, if your personal information changes or if you no longer wish to receive information from us please let us know and we will correct, update or remove your details. This can be done by emailing us at mailto:info@lionheart.org.uk
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to mailto:rchester@lionheart.org.uk%20
Version: 13 July 2009
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