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Head of Operations vacancy

Lionheart’s story spans over 100 years and has seen us develop from a traditional benevolent fund to a multi-layered, multi-faceted service delivery organisation. 

From our in-house counselling service to legal advice, employment and financial support, we tailor support for each individual who calls us for help.

We are now looking to build on this by reaching and helping even more people. As part of these ambitious growth plans, we have created a brand new opportunity for a talented Head of Operations to join the senior management team. 

Reporting directly to the Chief Executive, you will lead and motivate the delivery and communications teams (including the helpline, counselling service and training and development) and oversee governance, policy and procedure development, ensuring impact is monitored and evidenced accurately and successfully.   
We’re looking for a motivational and inspiring people manager with a track record of operational delivery within the third sector; someone who understands how to measure and monitor input and output in order to maximise impact.  

On our ‘must have’ list: 
  • Experience of delivering high quality services within a charity or third sector organisation
  • Demonstrable track record managing and enabling successful teams and projects
  • Ability to analyse, interpret and present impact and other quantitative and qualitative information
  • A results-driven approach to working style
  • An open and positive approach to sharing information and empowering others
  • Reliable and calm working under pressure 
In return, we offer:
  • A warm, open welcome from a supportive and collaborative team at our fabulous new office space right in the heart of Birmingham city centre
  • A life and family friendly working culture and commitment to professional development 
  • A starting salary of £42,864 (full-time), with increments to £45,000.
  • A standard 35-hour week although requests for flexible working (between 25 to 35 hours) will be considered for the right candidate
To apply:
Please apply with a copy of your CV in the first instance to our West Midlands consultant, Amelia Lee: 
Please do feel free to call for an informal, confidential conversation first on 0161 8508916. 

Final deadline for completed applications is 24th October.

  • To download a full job description and person specification please click here
Helpline 0845 6039057             or 0121 289 3300*