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Career and personal dev

Career & Personal Development Webinars

LionHeart offers a wide range of webinars specially designed to support your career and personal development - essential skills that will help you be the best you can be, while keeping one eye on your wellbeing at the same time. 

Our training and development programme has one simple aim: to help RICS professionals live happier and healthier lives.

Some of the so-called 'softer' skills will help you feel more able to meet the challenges that life throws your way. We also have a range of subjects that will help you manage your personal affairs with more confidence.

Take a look at the subjects below to find out more:

Acing your interview


A one hour interview skills webinar which will help you prepare fully for interviews, whether virtual or face to face - including tips on body language and how to calm interview nerves.

It includes how to prepare for Competency, Value and CV-based questions, and helps you identify questions you might want to ask the interviewer.


We'll cover:

  • Purpose of an interview
  • Interview styles and formats
  • Answering questions effectively
  • Preparing for popular and difficult questions
  • Having sensible questions to ask
  • Body language and nerves

Categories: Students & Apprentices, Career & Personal Development

Avoiding burnout 400

Avoiding burnout


Modern life is getting busier, with multiple demands on our time and more and more balls to juggle as we lurch from career to studies to family and a plethora of other commitments. Perhaps unsurprisingly, a recent survey found that 79% of British adults feel stressed at least once a month, one in five workers feel stressed more days than they don't - and almost half are close to burning out altogether.

This one-hour webinar will help you to understand what overwhelm and burnout are and the similarities and differences between them. Learn what the signs and triggers are, and what self-care and management tips you can use now and in future to help prevent burning out.

What we'll cover:

  • What is overwhelm?
  • What are the signs / how does it feel?
  • Why does it happen?
  • What's the difference between overwhelm and burnout?
  • How can I prevent myself moving from overwhelm to burnout?
  • How can I support myself and get support, now and in the future?

Categories: Career & Personal Development, Wellbeing

presentation skills 400

Better presentation skills


If the thought of delivering a presentation has your heart racing and your mouth drying up, then this one hour  webinar is for you. It will help you to overcome your presentation nerves and become more confident when it comes to speaking in public or delivering a presentation online.

Ideal for anyone that wants to be a more confident presenter or who wants to learn some of the secrets behind a well-structured presentation, the webinar will include:

  • Overcoming nerves & changing beliefs
  • The physiology behind presenting
  • Effective presentation structure
  • The use of influential language in presentations
  • Tailoring your presentations to your audience
  • The effective use of visual aids

Categories: Post APC, APC, Career & Personal Development

business skills

Better skills for business


Get better skills for business with this career-boosting one hour webinar, aimed at those professionals who have taken on more responsibility for business development or growing revenue streams from an existing client base.

It will cover the kind of skills that give you a more confident footing in the workplace and will touch upon:

  • How to improve your questioning skills
  • Getting better at identifying your client's "drivers"
  • Qualifying commercial opportunities
  • Delivering your value proposition

Categories: Post APC, APC, Career & Personal Development

imposter 400

Beyond imposter syndrome


Often your own inner critic is the harshest one of all so gaining an understanding of what is driving those thoughts can be the first step in controlling them.

Join this 60-minute webinar on this surprisingly common phenomenon to learn:  

  • What is Imposter Syndrome and where might it come from?

We'll look at some of the research around imposter syndrome and dispel some common myths. We'll also explore prevalence and impact, and get a deeper understanding of why we might develop imposter thoughts


  • Why is Imposter Syndrome so prevalent in high performance, professional industries?

How imposter patterns of thinking can be exacerbated by certain work environments and why, counter-intuitively, confidence can drop the higher up the ladder we go or the more specialised we become.  

Categories:  Career & Personal Development, Health & Wellbeing


Boosting your resilience


What is resilience and why is it such an important part of wellbeing? In this 60-minute webinar, developed specially for LionHeart by a chartered surveyor, we'll start by looking at what resilience is and what means to you - and the key components to becoming a more resilient individual. What are the early signs that that your resilience is being tested and, most importantly, what are the ways you can help build - and maintain - good levels of resilience?

We will cover:

  • What is resilience?
  • The 7 C's of resilience
  • The impact of boundaries, values and perspective
  • Signs your resilience is being tested
  • Tools and techniques to build - and maintain - resilience


Categories: Health & Wellbeing, APC, Career & Personal Development

Breathe well Live well

Breathe well, live well


The breath is often described as the 'remote control' for the nervous system and this webinar will explain why. You'll learn some quick and easy breathing practices you can use at any time to help you relax, regain balance or even release anger.

Categories:  APC, Career & Personal Development, Health & Wellbeing


Building your confidence


Confidence can often feel elusive and, just when you think you have it nailed, it slips away. Confidence is a learned behaviour and like a muscle needs to be regularly exercised, honed and free to flex occasionally.


Who is it for?

Many of us could do with a confidence boost at some point in our lives. Whether you're working towards your APC, looking to make the next step up the career ladder, or possibly returning to work after some time out of the workplace, this one-hour workshop is full of tricks and tips to help you build your confidence levels.


What's covered?

  • What is confidence?
  • Why the 'comfort zone' is not comfortable!
  • How to build confidence levels
  • Maintaining confidence

Categories:  APC, Career & Personal Development, Health & Wellbeing

building your own brand 400

Building your own brand


A 60 minute webinar that will really help you understand the importance of building your own brand to boost your career.

It will help you to define and understand where your personal value lies, how to build your profile in an organisation and develop a professional network that benefits both you and your employer.

What we'll cover:

  • The importance of building your brand
  • Defining your professional Value Proposition
  • Identifying your internal "stakeholders"
  • Adding value to build your internal network.    

Categories: Post APC, APC, Career & Personal Development

Better communication skills

Better communication skills


Also available as Communication Skills (for students and apprentices)

Effective communication can make a huge difference to your work and relationships, including business and personal.

To communicate well, you need to be able to listen well - and understand your own preferred style of communication.

 This one-hour webinar explores what makes communication successful and how to apply it in different situations.

What's covered? 

 Personality profiling

  • Understanding the four personality styles and how they affect your interactions
  • Knowing how to flex your preferred communication style to elicit best results

The Mehrabians principle of effective communication 

  • Effective / Ineffective communication
  • The three V's of communication
  • Tone, pitch, pace, and inflection 
  • Passive and assertive language

Listening skills 

  • Recognise active and passive listening, and how it affects communication and relationships
  • Explore the barriers to active listening - and how to overcome them

Categories: Post APC, APC, Career & Personal Development, Students & Apprentices


Coping with redundancy


Only available in our webinar library

Being made redundant can be areally stressfultime and can affect your confidence and mental health.  


Delivered by a chartered surveyor with personal experience of redundancy, this one-hour webinar will help you process what's happened and offer tips on how to move forward.


Topics covered will include:  

  • How did we get here? 
  • Finding your feet again 
  • Looking after you
  • Next steps 

Categories: Career & Personal Development

cross culture comms 400

Cross-cultural communication


Communication makes the world go round, but what is cross cultural communication and how do we navigate it successfully in a business context?

This one-hour webinar will give you a start when it comes to understanding more about culture and how cultural values affects people and businesses around the world.


What we'll cover: 

  • Defining culture
  • Understanding how culture affects individuals & businesses
  • Exploring "Business Culture"
  • Hofstede's 6 Cultural dimensions
  • Doing business around the world - business etiquette

Categories: Post APC, APC, Career & Personal Development

Lone working web400

Effective lone working


If your working life is mostly lone or home working, the chances are you sometimes feel a little isolated. This 30-minute webinar looks at top tips for effective lone working, common challenges and how to overcome them, and how surveyors who spend a lot of time lone working can look after themselves better and stay safe.

Categories: Career & Personal Development


Effective time management


How often do you look at the clock and wonder where the hours went - except the to-do list doesn't seem to have changed much?

This short webinar will offer bite-sized time management tools and techniques to leave you feeling less frazzled and more organised. 


 The 60-minute webinar will help you learn:  

  • Benefits of being organised
  • Barriers which keep you from managing your time
  • Difference between important and urgent
  • How to schedule time for important events
  • Time management tools and techniques

A 30 minute version is available in our webinar library

Categories: APC, Career & Personal Development

winning cv 400

How to create a winning CV


Also available in our webinar library

A masterclass in how to produce a winning CV that will help to get you noticed and open doors.

This one hour CV skills webinar will look at and discuss different styles of CVs and how you can best use a CV to enhance your career opportunities and nail that dream job.


What we'll cover:                                      

  • What's the purpose of a CV?
  • Best practice tips (and what not to do!)
  • Preparation for your CV
  • Achievement Statements and how to smash them
  • Different styles of CV and when to use them

Categories: Career & Personal Development, Students & Apprentices, Post APC

work life web400

Improve your work life balance


A better work life balance is what many of us strive for when it seems like there simply aren't enough hours in the day to juggle the various responsibilities and demands on time.  

Although many more people have found themselves working from home over the past couple of years, initially due to Covid-19 and lockdown restrictions, it's important to remember that working from home doesn't automatically equal a good work-life balance!

An increased move to flexible/hybrid working will have undoubtedly blurred boundaries for many people, especially if you've been working from your dining table or are always tempted to answer that one last email before you log off.

This 60-minute webinar aims to help you find a healthy and sustainable balance between work and leisure. You'll explore ways to manage that balance so you can be more effective, productive and engaged in all areas of your life, both at home and at work.


What's covered?

  • What is work life balance?
  • Misconceptions and assumptions of work life balance
  • The work life balance equilibrium
  • How to use the work life wheel to consider the different areas of your life - and assess what is off balance for you
  • Work life balance and the importance of self care

Categories: Post APC, APC, Career & Personal Development, Health & Wellbeing


Managing anxiety and change


In this webinar we will look at what anxiety is and identify some of the physical, emotional and behavioural symptoms. We will also consider how and why change can impact on our anxiety levels and look at some tools to help manage anxiety.

This webinar aims to

  • Help you understand the signs of anxiety
  • Consider how change may affect our anxiety levels
  • Understand how we can measure our anxiety levels
  • Introduce you to some tools and tips for managing anxiety and change

Categories: Career & Personal Development, Health & Wellbeing

400managing difficult conversations

Managing difficult conversations


We've all experienced conversations we would really rather not have. But sometimes it's vital to have those conversations in order to resolve a problem or move a situation forward. This webinar aims to help people develop skills and confidence around managing difficult conversations, understand the awkward emotions that sometimes go with them, and how to effectively prepare for them in the future.

What we'll cover:

  • What makes a conversation difficult - both in and out of the workplace?
  • Why do we avoid these types of conversations?
  • Understanding the impact of attitudes and behaviours on challenging conversations
  • How to prepare yourself for a conversation you know is going to be challenging
  • Key takeaways to managing difficult conversations in future

Categories:  Career & Personal Development, APC, Post APC

Maximising your linkedin profile

Maximising your Linkedin profile


The 7 essentials to making the most of your LinkedIn profile to make an impact, get noticed and attract opportunities -one of two webinars on using social media to boost your career.   

This one-hour webinar will share straightforward and practical advice on creating a LinkedIn profile that really works for you and attracts more of the right opportunities (without being too sales-like or spammy!).  

You will learn:  

  • What 7 key things you need to get right on your profile 
  • How to apply the 7 essentials to support your goal 
  • How to use keywords on LinkedIn 

This is one of two webinars on making the most of social media to boost your career and raise your profile. You can check out the other subject, Mistakes to Avoid on LinkedIn.

Categories: Post APC, APC, Career & Personal Development


Mistakes to avoid on Linkedin


A short, sharp 30-minute webinar on the 5 most common mistakes on LinkedIn that will stop you from getting noticed and be a barrier to  attracting new clients to your profile - and what you can do to  avoid these pitfalls.  


You will learn:  

  • What the most common mistakes on LinkedIn are 
  • How to analyse your own profile for the common mistakes  
  • How to revise and improve your profile to attract new opportunities.


This is one of two webinars on making the most of social media to boost your career and raise your profile. You can check out the other subject, Maximising Your LinkedIn Profile.

Categories: Post APC, APC, Career & Personal Development

Putting off procrastination

Putting off procrastination


What is procrastination - and why do we do it? In this one hour webinar, we'll look at the barriers to motivation, your "red flags", and how to stay motivated when times get tough.

Categories: Health & Wellbeing, Career & Personal Development

Return to work400

Return to work for parents


Only available in our webinar library

A series of three webinars:

Part one - Your Career & Returning to Work

The first 15-minute session in this three-part series looks at the positives and negatives of returning to work, from the practical side of things, flexible working, to your career goals, setting work-life boundaries, and reconnecting with the working you.

Part two - Choosing & Managing Childcare

The second 15-minute session in our series explores the childcare aspect of returning to work, considering your options, how childcare will work for your family, and paying for childcare.

Part three - Life at home when you're back at work

It's one thing going back to work, but what next? The final 10-minute session in our series considers how things might work at home, life hacks to help, plus looking after yourself and your relationship while connecting with your small person/ people.

Categories: Career & Personal Development

Job hunt web400

Supercharge your job hunt


A one-hour masterclass delivered by an expert to help you make your job hunt as effective as possible so you can find the right career opportunities for you and take your next steps.

This will include using platforms like LinkedIn and your CV to sell your skills and experience properly - and how to silence your noisy inner critic.


What we'll cover:

  • Get the clarity you need to craft your winning CV and optimise your LinkedIn profile so you showcase the best of your skills and experience to become THE stand out candidate - before you even apply!
  • Identify how and where to conduct an effective job search that attracts the right career opportunities
  • How to prepare yourself fully so you're in a position to wow the hiring manager at interview
  • Explore the noisy inner critic that might be holding you back so you can begin to reframe any negative thoughts and put your best self forward

Categories: Post APC, APC, Career & Personal Development, Students & Apprentices


Supercharge your wellbeing


Only available in our webinar library

Developed by a chartered surveyor, this webinar aims to help you supercharge your wellbeing while studying for your APC and throughout your career.


Just like a top athlete can't perform at their best when they have a cold, injury or are not focused, surveyors can't be at their best when their wellbeing isn't looked after properly - and in the worst cases, ignoring your wellbeing can lead to stress and burnout 

But it's not all about eating healthily or taking vitamins either...


You'll learn:

  • Tools and techniques to bring positivity and calm to your working environment
  • How to look after your wellbeing while working or studying hard 
  • Creating a support network to help young professionals deal with the stresses the industry brings

Categories: Post APC, APC, Career & Personal Development, Health & Wellbeing

Supporting disability at work 400

Supporting disability at work


A one-hour webinar designed to help people to better understand how they can support disabled colleagues in the workplace. Disability covers a huge spectrum, so we'll touch on the diversity of disability and the different barriers people might face in everyday life, before exploring managing bias, use of language and the power of being an ally.

Topics include:

  • The prevalence of disability and what we mean by 'disabled'
  • Barriers in society, from physical to communication and attitudinal
  • Unconscious and implicit bias and the power of allyship
  • Language - key dos and don'ts and tips on disability etiquette and supportive conversations

Categories: Career & Personal Development, Health & Wellbeing

Supporting carers 400

Supporting carers in the workplace


Only available in our webinar library

More people than ever before are juggling work with providing unpaid care to an ill or disabled family member, friend or partner. Find out more about the challenges these employees face and how you can support them.

Categories: Career & Personal Development, Health & Wellbeing

Understanding anxiety

Understanding anxiety


Only available in our webinar library

What is anxiety? What causes it and how does it feel? Join us as we explore different anxiety conditions, treatment methods and some of the self-care techniques that can help you with your own anxiety.

Categories: Career & Personal Development, Health & Wellbeing


Understanding bereavement in the workplace


Only available in our webinar library

Sadly, bereavement and loss is something we all go through in life, yet we're often spectacularly ill-equipped to deal with it! We look at how grief can affect someone, things to consider in a work setting, and how best to offer support.

Categories: Career & Personal Development, Health & Wellbeing

stress management web400

Understanding stress management


This webinar is to help you understand what we mean by stress and the differences between beneficial and detrimental stress. We will also look at some of the top triggers of work related stress, and the concepts of the stress container and our stress signature, before considering helpful and unhelpful coping strategies, and how to put a helpful plan in place. 


Aims of this webinar

  • Define stress
  • Consider beneficial and detrimental stresses
  • Explore the concept of the stress container
  • Understand your own stress signature
  • Coping strategies for stress

Categories: Career & Personal Development, Health & Wellbeing

Yoga principles for stress relief 400

Yoga principles for stress relief


Yoga is widely accepted as being good for stress management, but obviously it's not exactly practical to whack out a yoga mat and pop yourself into a calming child's pose every time you encounter a stressful situation...

Fortunately, there are some really simple stress-busting principles from yoga that you can use in your everyday life - whether you're on site, at your desk or even in the middle of a challenging phone call.

You'll learn about posture and how it can impact your mental health and wellbeing and find out some surveyor-specific yoga tips. No special equipment or clothing is required; it really is that simple to fit into your daily routine!

This one-hour webinar is led by a surveyor and qualified yoga teacher who really understands the demands of the profession and will cover:


  • Stress as Distress or Eustress
  • Surveyor specific benefits of reducing stress
  • The link between your posture or physical condition and stress
  • How to use face massage to release tension
  • Sitting and standing positions to promote stress reducing posture
  • Using breath to support stress relief
  • Simple movement exercises
  • Breathing exercises
  • Mindful listening and looking 

Categories: Health & Wellbeing, Career & Personal Development

See forthcoming dates and make a booking here

LionHeart's workshops and webinars are free - although we are grateful to those RICS professionals who make a suggested donation when they book - and may also count towards your annual CPD requirements.