Privacy Policy 

This privacy policy sets out LionHeart’s uses and protects any information that you give LionHeart when you use this website.

LionHeart is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may review this policy from time to time so please check for updates to ensure that you are happy with any changes. This policy has been updated in May 2018 in line with General Data Protection Regulations.

What we may collect from our website users

We may collect the following information:

  • Name
  • Contact information including email address
  • Information in order to process an online donation

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our services
  • We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will never share your data with anyone else.

How we use cookies

There are two main kinds of cookies: "session" cookies and "persistent" cookies. Session cookies only last for the duration of users using the website and are deleted from your computer when you close your browser, whereas persistent cookies outlast user sessions and remain stored on your computer until deleted, or until they reach their expiry date.

The LionHeart website only uses session cookies so the website can function correctly. We do not collect information about website users.

Most web browser allow some control of cookies through the browser settings. To find out more about cookies and how you can manage them visit

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We use your data in accordance with the law and take the security of your data very seriously. 

You may opt in to receive email newsletters and other important messages from LionHeart. If you would like to be added to our regular mailing list please email You will always have the opportunity to update your communication preferences.

You may request details of personal information which we hold about you by writing to: LionHeart, 55 Colmore Row, Birmingham B3 2AA.

If you believe that any information we are holding on you is incorrect or incomplete, please write as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Helpline 0845 6039057             or 0121 289 3300*