Call the LionHeart Helpline

UK: 0800 009 2960 or +44 (0)121 289 3300

Request a callback


2024 LionHeart Impact Report published

Impact Report 2024

LionHeart has published its 2024 Impact Report, showing that we’re helping more people than ever, with a rise in demand for all of our main services.

As we mark our 125th anniversary year, we are proud to say that in 2023/24, we handled 10% more requests for help from surveyors all over the world - which means that demand for our services has risen by over 100% in the last five years.

LionHeart CEO Phil Sparke said: “Sometimes, we’re asked, ’What on earth do surveyors need a charity for?’ The answer is quite simple: surveyors are people, not just professionals doing a job, and people inevitably face bumps in the road along which they travel.

“An increase of 100% in the call on our services over the past five years is perhaps indicative of a growing need within the surveying community in general.

“None of us can be sure when life is going to launch a curve ball at us, and none of us can be sure of being immune to that ball when it lands. But surveyors and their families can be sure that LionHeart will be there when that moment occurs - trusted, knowledgeable, independent and consistent in its response.”

Figures highlighted in the report show:

  • Last year we handled 10% more requests for help from surveyors all over the world. This means demand for our services has risen by over 100% in the last five years
  • Almost 13% of all our support cases were due to poor mental health, including stress, anxiety and depression
  • Just over 9% of calls were from surveyors facing redundancy and unemployment
  • Legal advice requests went up by 17% on the previous year. More than half of these enquiries related to employment law
  • We delivered over 1,500 hours of counselling, with an 8% rise in numbers using the service
  • We supported surveyors and their families in 36 countries worldwide
  • In 2023/24 we gave more in grants than we have ever done in our history - £597,000
  • An astonishing 1 in 4 calls were in support of APC candidates, many of whom were experiencing anxiety, stress, not eating or sleeping due to work pressures

One of the people we helped said: “I called LionHeart after a serious suicide attempt. The support I received was second to none and I can honestly say saved my life. I am now back at work and in the knowledge I have LionHeart by my side.”

Chair of the board Peter McCrea FRICS said: “As I come to the end of nearly eight years as a Trustee, and six as Chair of the Board, I continue to be inspired by the range and depth of services which the LionHeart team continue to offer the surveying family across the world. The statistics in this report speak for themselves: demand for services up by 10% and the highest level of grants ever made.

"We continue to help surveyors at either ends of their career path, whether preparing for retirement, or preparing to qualify - where our support to APC candidates continues to surge. 

“All of this costs money, and so as a final request please do consider donating; you never know when life might cause you to make that call for help for you or your loved ones. As I prepare to leave the board, and hand over to Philippa Sampson-Bancroft, I know that LionHeart is in safe hands, and is as relevant today as when it was founded some 125 years ago.”

Read the Impact Report in full here


Latest Posts

17th - OBE honour for outgoing chair
11th - LionHeart announces new chair of Board
7th - LionHeart marks 125 year milestone
3rd - 2024 LionHeart Impact Report published
12th - 10 little ways to cut stress
9th - Countdown to 125 Anniversary Challenge
7th - LionHeart appoints new CEO
13th - Celebrating 125 years of LionHeart
3rd - 10 things to STOP doing this year
20th - 2023
14th - LionHeart kicks off 125th anniversary year
16th - Can you support LionHeart's 2023 Christmas hamper appeal?
1st - Men's Health Month
23rd - LionHeart vice chair wins ambassador award
17th - Trio of trustees shortlisted for award
11th - RICS chief exec speaks at LionHeart office opening
29th - LionHeart CEO to step down
23rd - LionHeart signs 50th corporate partner
12th - Corporate Bushtucker Trail challenge raises £8K for LionHeart
3rd - LionHeart has moved!
26th - 2023 LionHeart Impact Report published
9th - Farewell to trustees with combined 27 years' service
6th - LionHeart announces new financial education partner, nudge
5th - Stress at work "an almost constant thing"
8th - RICS Matrics Gives 5 for LionHeart
6th - Neurodiversity Celebration Week programme
25th - Talking Children's Mental Health
5th - 23 ways to be kind to yourself in '23
21st - LionHeart's 2022
14th - New board members join LionHeart
8th - Support our Christmas 2022 Hamper Appeal
19th - New trustees wanted
9th - The death of Queen Elizabeth II
8th - New associate board members appointed
22nd - Building a successful career - webinar series
21st - LionHeart features on Surveyor Hub podcast
7th - 2022 Impact Report published
22nd - Add your voice to our focus groups
23rd - SDL & Countrywide in Route 66 fundraising head-to-head
3rd - Get connected this Mental Health Awareness Week!
12th - Ukraine war
31st - Stress Awareness Month 2022
2nd - Support through war in Ukraine
1st - Follow Your LionHeart
10th - It's time to talk - 2022
22nd - LionHeart's 2021 in review
9th - Generous donation to LionHeart following BlueBox sale
7th - 6 things to understand about grief
16th - Christmas hamper appeal 2021
10th - New RICS president pledges support for LionHeart
2nd - New streamlined global access to counselling
23rd - Mental health and... happiness at work
20th - LionHeart 2021 Impact Report published
14th - World Mental Health Day 2021
6th - Launch of new youth counselling service
12th - LionHeart grants
1st - LionHeart board chair to serve second term
17th - Men, and asking for help
8th - SDL Surveying do 5K May for LionHeart
13th - Mental health and... nature
7th - New wellbeing webinar for referred APC candidates
6th - Mental Health Awareness Week
23rd - LionHeart helps get paralysed dad home
17th - Join us for Stress Awareness Month 2021
9th - Generous legacy of LionHeart founder's great grandson
24th - Mental health and... lockdown
26th - New Post-APC webinar range officially launched
6th - Join LionHeart this Time to Talk day
5th - 7 ways to stay positive (even if you don't feel like it)
22nd - Reflecting on 2020
1st - 5 ways to support LionHeart
25th - Can you be a Christmas Party Hero?
19th - Looking after yourself
16th - 2020 LionHeart Christmas hamper appeal
12th - Brand new support for surveying students & apprentices
15th - Join the conversation
29th - World Mental Health Day 2020 online programme
22nd - LionHeart 2020 Impact Report released
14th - LionHeart shortlisted for two awards
25th - Video
15th - The Covid-19 crisis - our impact so far
17th - LionHeart's (virtual) summer fundraising challenge
9th - Black Lives Matter
1st - New trustees appointed to LionHeart board
20th - Mental health and ... mindfulness & meditation
14th - Fundraiser James's solo half marathon for LionHeart
11th - Free daily webinars for Mental Health Awareness Week
5th - Giving Tuesday Now
3rd - Working from home - Top tips
23rd - Preparing for Covid-19 demand
16th - LionHeart response to Covid-19
27th - Mental health and... social media
23rd - Mental health and... money worries
22nd - LionHeart among charities who supported almost half a million people
2nd - Back to work blues?
12th - Mental health and... Christmas
12th - Mental health and... sleep
23rd - LionHeart partnering on EG mental health project
18th - Mental health and... menopause
1st - LionHeart trustee in RICS mental health video
21st - Mental health and... physical ill health & disability
15th - Support for new parents returning to work
17th - Mental health and... LGBT+
9th - Podcast
17th - Mental health and... talking therapies
13th - Changing Times, Changing Minds
16th - Mental health and... family
10th - Mental health and... medication
18th - What's OCD and how can we help?
5th - Children's mental health & families
21st - Blue Monday?