Reflecting on 2020

a look back
22-12-2020

2020 may have started out like any other year at LionHeart, but it certainly didn’t end that way.

When some of our staff set out to conferences and other events back in January and early February, networking with corporate partners and promoting LionHeart’s services to hundreds of surveyors, there was little inkling that all of our lives were about to change completely.

When the ‘work from home if you can’ directive was issued in the UK in March, LionHeart moved its whole operation online overnight - fortunately with no disruption in service to the surveyors we were already supporting.

Calls to our helpline increased sharply during those early weeks and months, as people faced uncertainty around their jobs and livelihoods. As well as the financial impact of job losses and business difficulties, people were also feeling anxious and fearful for the future, and often struggling with the huge change that had been brought about to their usual lives.

We saw applications for grants rise by 100% in the first three months of the coronavirus crisis, with some people telling us our help had enabled them to keep a roof over their family’s heads.

Over the course of 2020, calls to the LionHeart helpline increased by a quarter overall. Around 30% of all calls were directly due to the impact of Covid-19.

We paid out grants to RICS professionals spread all over the globe, many of whom fell victim to redundancy or saw their businesses decimated by the pandemic.

We also saw a rise in demand for our counselling and other emotional support services. Over 70% of those who called us were struggling to deal with stress and a fifth were really worried for their mental health.

As millions of us got used to working from home, we expanded our range of CPD webinars - all designed to support people’s wellbeing and personal development - as our face to face workshops had to be put on hold. Altogether, during 2020 we ran almost 200 different webinars which had record attendance, up 250% on last year.  

LionHeart CEO Davina Goodchild said: “It has been the most difficult year worldwide for many people but I am so proud that our services have continued without a hitch. We’ve helped more people, and given them vital support at a time when it was so needed, making sure RICS professionals and their loved ones always had somewhere to turn.

“We always pride ourselves on being here for the RICS community no matter what life throws their way, but I think it’s fair to say that 2020 has been the strangest year in our history.”

We’d like to thank the RICS community and all our supporters, and wish you a merry Christmas as we look forward to continuing our work in 2021 - and maybe even seeing some of you in person!

Latest Posts

2021
July
1st - LionHeart board chair to serve second term
June
17th - Men, and asking for help
8th - SDL Surveying do 5K May for LionHeart
May
13th - Mental health and… nature
7th - New wellbeing webinar for referred APC candidates
6th - Mental Health Awareness Week
March
23rd - LionHeart helps get paralysed dad home
17th - Join us for Stress Awareness Month 2021
9th - Generous legacy of LionHeart founder’s great grandson
February
24th - Mental health and... lockdown
January
26th - New Post-APC webinar range officially launched
6th - Join LionHeart this Time to Talk day
5th - 7 ways to stay positive (even if you don't feel like it)
2020
December
22nd - Reflecting on 2020
1st - 5 ways to support LionHeart
November
25th - Can you be a Christmas Party Hero?
19th - Looking after yourself
16th - 2020 LionHeart Christmas hamper appeal
12th - Brand new support for surveying students & apprentices
October
15th - Join the conversation
September
29th - World Mental Health Day 2020 online programme
22nd - LionHeart 2020 Impact Report released
14th - LionHeart shortlisted for two awards
August
25th - Video
July
15th - The Covid-19 crisis – our impact so far
June
17th - LionHeart’s (virtual) summer fundraising challenge
9th - Black Lives Matter
1st - New trustees appointed to LionHeart board
May
20th - Mental health and … mindfulness & meditation
14th - Fundraiser James’s solo half marathon for LionHeart
11th - Free daily webinars for Mental Health Awareness Week
5th - Giving Tuesday Now
April
3rd - Working from home - Top tips
March
23rd - Preparing for Covid-19 demand
16th - LionHeart response to Covid-19
February
27th - Mental health and... social media
12th - Expanded webinars range for 2020
January
23rd - Mental health and... money worries
22nd - LionHeart among charities who supported almost half a million people
2nd - Back to work blues?
2019
December
12th - Mental health and... Christmas
November
25th - Please support our 2019 Christmas hamper appeal!
12th - Mental health and... sleep
October
23rd - LionHeart partnering on EG mental health project
21st - Podcast
18th - Mental health and... menopause
1st - LionHeart trustee in RICS mental health video
September
24th - LionHeart's 2019 Impact Report published
August
21st - Mental health and... physical ill health & disability
15th - Support for new parents returning to work
July
17th - Mental health and... LGBT+
9th - Podcast
June
17th - Mental health and... talking therapies
13th - Changing Times, Changing Minds
May
30th - Surveyors take on Snowdon for LionHeart
16th - Mental health and... family
April
17th - Bookings open for 2019 JOH Symposium
10th - Mental health and... medication
March
26th - BPF to host mental health breakfast promoting LionHeart initiative
14th - Mental health and... work
1st - New appointments to LionHeart board
February
28th - 2019 John O'Halloran Symposium date announced
18th - What's OCD and how can we help?
14th - Mental health and... diet & nutrition
5th - Children's mental health & families
January
21st - Blue Monday?
10th - Mental health and... physical activity
2018
December
19th - 2018 Review of the Year
November
30th - Dealing with loneliness at Christmas
20th - Royal date for LionHeart
15th - Trustee Week
October
25th - Spotting and dealing with work-related stress
11th - LionHeart 2018 Impact Report published
4th - New chair of LionHeart's trustees announced
September
25th - World Mental Health Day
24th - LionHeart's online events for World Mental Health Day
10th - World Suicide Prevention Day
June
11th - The physical and mental toll of caring
May
10th - Former pro rugby player to speak at Cardiff mental health symposium
April
27th - LionHeart recruiting for new trustees
18th - LionHeart moving to Birmingham
18th - Brad's marathon fundraiser for LionHeart
17th - LionHeart survey will help shape future support services
5th - Top tips to beat stress
February
28th - Auction of vintage surveying equipment raises over £6000 for LionHeart
26th - Bookings open for 2018 John O'Halloran Symposium
1st - Mental health ambassadors share experiences in short film
1st - How to talk to someone you're worried about
January
24th - John O'Halloran Symposium 2018
15th - Auction of vintage surveying equipment will raise money for LionHeart
4th - LionHeart ambassador highlights mental health in property
3rd - Being kinder to yourself in 2018
2017
December
20th - LionHeart
18th - 10 ways to keep your cool this Christmas
November
29th - 12 reasons you should care about mental health
14th - Do you know how much you are drinking?
14th - LionHeart Impact Report 2017 published
8th - CBRE employees raise thousands for LionHeart
6th - Support LionHeart's Christmas hamper campaign!
October
16th - LionHeart lottery launched online
9th - LionHeart launches new will-writing webinar
2nd - Work Life Week
September
11th - Pension Awareness Week
7th - World Suicide Prevention Day
August
31st - LionHeart takes part in Wellness 17
14th - Tributes to 'Grandfather' of LionHeart
9th - Men twice as likely to suffer work-related mental health problems
July
25th - Farewell to two long-serving LionHeart trustees
June
28th - LionHeart's 10 steps to wellbeing with Knight Frank
8th - LionHeart helping more people than ever before
May
24th - "I hope something positive will come from dad's suicide"
18th - Mental health campaigner Jonny Benjamin to speak at Bristol Symposium
11th - Huge turnout for London John O'Halloran Symposium
April
20th - No time limit on grief
20th - Row For James team confirmed to speak at John O'Halloran Symposium
6th - LionHeart signs up to Time to Change Pledge
March
23rd - 'Switch On' to LionHeart's new webinars
8th - Top tips this No Smoking Day
February
16th - New trustees take up positions on LionHeart's Board
2nd - "Never under-estimate the power of talking"
2nd - LionHeart working with Society of Chartered Surveyors Ireland
1st - LionHeart counselling now requested by 1 in 5 people we support
January
23rd - Expanded work-related support for RICS professionals
12th - Tributes to long-serving LionHeart trustee Billy Jenkins
10th - National Obesity Awareness Week
3rd - 5 reasons to NOT make a New Year's resolution
2016
December
13th - Huge rise in the number of people supported by LionHeart
November
22nd - Emergency help for flood victims
15th - LionHeart launches festive fundraising campaign
3rd - LionHeart unveils new look and expanded services
2nd - Can you design LionHeart's Christmas card?
October
19th - New wellbeing workshops for APC candidates
3rd - Could you be one of our next trustees?
September
15th - Surveyor's suicide prompts industry mental health project
June
16th - Men and stress
14th - Help shape the future of support by taking our survey
8th - A carer's story
6th - Carers’ life chances being damaged by lack of support and awareness
May
26th - Mental health event remembers company MD who took his life
4th - 'Why wait for help?'
April
25th - CBRE’s RICS members donate £16,680 to LionHeart
21st - Mental health symposium will remember company MD who took his life
20th - Sharing the burden of a serious illness
12th - CV mistakes and how to avoid them
March
14th - LionHeart working with LGBT networking and support group Freehold
8th - Change your habits this No Smoking Day
February
25th - Tributes to former chairman of LionHeart trustees Frederick Jones
4th - It's Time to Talk
January
25th - Countdown to 10th annual Crypt Factor
20th - How small steps add up to big health changes
7th - Should you go Dry for January?
6th - New Year divorce spike predicted
5th - Flooding victims receive help from LionHeart
4th - Planning for retirement with LionHeart
4th - Financial know-how for young professionals
2015
December
23rd - Financial help for flooding victims still available
23rd - Merry Christmas from all at LionHeart
15th - Hosting a Christmas gathering? 10 ways to keep your cool
7th - Emergency grants available following Storm Desmond floods
November
26th - RICS London to Paris bike ride completed
26th - Living with a serious illness
20th - What are your rights as a carer?
17th - Am I an addict? 14 Questions to ask yourself
16th - RICS president’s London to Paris bike ride to benefit LionHeart
12th - What is counselling and how does it work?
4th - LionHeart’s top 10 stress-busting tips
4th - Why I am leaving a legacy to LionHeart
October
21st - Survey reveals key issues RICS members face
May
11th - The Helpfulness of Mindfulness
April
27th - LionHeart Announces All Round Increases in Service Use and Donations
Helpline +44(0)121 289 3300 or 0800 009 2960 (UK Free)